Collision Center Reviews

Crash Center Reviews

Enjoyable workplace. Lot's of finding out chances. Seems like you are in college the entire time but getting paid to implement and practice exactly what you are being taught. A lot of chances for development. Competitive pay and benefits. Blesses you with a lot of gratification.


Had to fix my front and rear bumper through my insurance and found out that they specialized and trained by lots of German automobile makers. She also detailed my cars and truck which was over and beyond. We're sure that you'll desire to leave a positive evaluation after we have actually finished working on your cars and truck's engine, interior, or exterior.
collision center

My Porsche was in a mishap, however thankfully Katelyn and Robert at Sterling Collision were there to assist make sure it was repaired and returned as if it was new. Katelyn and Robert are very good at exactly what they do, and they take pride in their tasks. They communicated very well throughout the whole procedure of the repair, even if it was bad news. I would highly suggest Sterling Collision for the work that they did, and for the professional people they employ.


Went here as one of AAA recommendations. Might not enjoy with the completed work. Took a little longer than I prepared for however that was because of their high standards. Tiffany was excellent with interacting updates. Very pleased.


Recently finished the second see for my Audi RS5 in a little over a year. After the first, really comprehensive debris damage, I was going to trade the work however the car carried out by Sterling was so good that I entirely U-turned and it is like brand-new and a "keeper". A recent small rear end fix left me without any fret about the pearl result Audi paint finish match or undoubtedly any process they had to do, after the first experience. This location would be expensive if by yourself cent however as you can go where you pick for insurance moneyed repairs, do not go anywhere else with your Audi, Bentley, BMW, Lambo, Porsche. Props not only for Robert and Katelyn at the consumer facing end, however also for the folks doing the great work on the automobiles behind the scenes.


We have had absolutely nothing however exceptional serivce from Roswell Collision. They constantly go above and beyond exactly what we have brought our automobile in for. We are repeat customers and would rule out going anywhere else.


Unrecommended and unacceptable body store. Despite the acceptable body work, there are a lot of negative aspects that leave me unable to suggest Sterling Collision to fellow Yelpers-- unacceptable turn-around time, over-inflated costs, and absence of customer care: 1) ** Long Turn-around time ** I dealt with Jeremy. It took 8 weeks for Sterling to repair my automobile. Other shops quoted me a 2 week turn-around time to do the very same work. Against my much better judgement I opted for Sterling who initially estimated me 4 weeks. I assumed the extra 2 weeks' time at Sterling versus other shops would guarantee a better job. I was incorrect. Four weeks soon developed into 6 weeks ... 7 weeks ... then 8 weeks. After the five week mark I started to ask about about the status of the vehicle-- I was offered the same excuse on 3 different events: "the cars and truck is being buffed out." Seriously? For 3 weeks? Exactly what this extensive time duration totals up to in dollars: 8 weeks of a vehicle leasing (tiniest economy vehicle) runs an additional $1800 plus taxes and fees. I can comprehend leasing an automobile for 2 weeks-- but 2 months is unacceptable. Their procedure: As soon as you drop off your automobile, they take apart your car so you cannot alter your mind. Then they let it sit in the shop for 7 days while they "procedure paperwork." A week later they purchase the parts which takes 3 days to get here. Then they proceed to work on your automobile ... as their personnel also works on other automobiles. If your vehicle is not a Maserati or Ferrari it is not a concern. This process equates into months of waiting and waiting with car rental costs accumulating on top of their currently inflated repair work costs. 2) ** Over-inflated Prices ** Other shops priced quote one third of exactly what Sterling charges. When Sterling saw my independent appraisal costs, they padded another $4400 on top of the written appraisal without considerable validation. To be reasonable, the independent appraiser did warn me that Sterling is popular in the industry for over pumping up the repair work expenses, yet I figured I 'd pay a little more money for better outcomes. Was their body work excellent? Sure. I cannot complain. Was it worth the extra time, vehicle leasing, and body work expenses? No. There are lots of other body shops who do equally great. 3) ** Lack of Customer Service ** Dropping off ones automobile is a cinch. The check in procedure goes unhitched. It's getting your cars and truck back where the problems begin. Once I dropped off my vehicle I never ever heard back from the service representative. After 4 weeks I was the one who needed to call to discover how the repairs were going. I was told it 'd be prepared the next week. The next week came and I was the one to call once again. No proactive effort on Sterling's end to supply updates as other body stores do. I was told again that they needed a few more days. This went on again the next week. Then I called yet once again. There is an absence of interaction in between the store and the customer. I found this as equally aggravating as the prolonged repair work time and overinflated repair work expenses. Bottom line: This location is most likely a captivating place for Maserati and Ferrari owners. For BMW, Mercedes and Audi owners Sterling is a nightmare. Be forewarned.


Sterling Collision Center facility and the staff who operate this place are excellent! The individuals get along, information oriented, considerate, excellent communicators, well-informed, and to top all of it off the shop does high quality, extensive work worthwhile of my beastly M3. Reception gals have been well trained at not just greeting but also how to make folks going through normally a stressful and aggravating life occasion feel safe and in the house. Mike and Tiffany are down to earth good folks who own their craft when they take repair work quotes, keep you in the loop on exactly what's happening with the automobile, and provide exactly what they state they will do. The store itself is excellent - big, tidy, professional. They offer a quick tour which I highly recommend taking to understand just how different this shop is than any other in the location. Whereas I hope I never ever require their services once again, needs to another incident accompany my automobile, I understand precisely where I am bringing it for repair work!


It has been the third time I have been helped by STERLING COLLISION CENTER, LLC. Due to the fact that my experiences have actually been all excellent, I am a repeat consumer. From the reception of the automobile, communicating the information of the work, keeping me updated of the progress, and delivering the car as it was scheduled. The quality is so great, that you might NOT think exactly what has actually been repaired. I dealt with Tiffany Carroll, besides that she is personable, she is very knowledgeable of the effect a cars and truck damage might have. I highly suggest STERLING COLLISION CENTER, LLC, Tiffany Carroll and her whole team to repair any damage a lorry might have.


Accident Center Reviews

Our cherished vehicle was struck. After getting a referral from the dealer about Sterling, we took it there that very same day. 2 months in we lastly get the automobile back, reasonable considering the arrival time of the parts and the volume of other cars to be dealt with. Nevertheless, the quality of the work was remarkable. Then we discovered a "minor" error: the door that was changed was a various trim from the original one. After bringing this up with Paula, she made the effort to make sure the automobile would be fitted with the right door with a much shorter turn around time. They even fixed a number of scratches on the hood, complimentary of charge as courtesy. And now the automobile is back in its pristine condition. Thank you Paula for meeting our requirements as rapidly as possible.


Accident Center Honda

Just gotten my other half's Audi. Able to meet with Katlyn. She had been a tremendous aid these past 3 months. She was extremely practical and was able to shift through the insurance coverage problem. Customer support was outstanding. The cars and truck looks and flights like a new car. Everybody in the lobby was extremely useful and courteous. Richard explained and ended up the documents all the work that was done.


Reviews

I just recently went to Sterling and worked with Paula to repair damage on my A4. Of all, I had actually previously gone to ICC Collision Centers at the recommendation of South Coast Audi, and it was a catastrophe to say the least. ICC was slow when I got my vehicle back, I needed to have them retouch some excess paint remaining, such a rookie error and lack of attention to information; they also ignored other fundamental instructions. Then the Geico inspector Kareena at this location was not extremely useful or responsive. In the end, I paid more than my deductible due to political BS, incompetence, objection to work with each other, and poor client service (Geico's end); I was also stuck in a rental beyond exactly what Geico would cover due to that. This time, I went to Sterling at the recommendation of Audi in Mission Viejo. Night and day to say the least. When approving supplements, Paula was excellent to deal with and the Geico adjuster she worked with was extremely timely and provided no trouble. The quality of work at Sterling was exceptional and I got several status updates a week. I will without a doubt go back to Sterling if I need any future repair works.




Exactly what this extensive time duration amounts to in dollars: 8 weeks of a car leasing (tiniest economy automobile) runs an additional $1800 plus costs and taxes. Their process: As quickly as you drop off your vehicle, they tear down your cars and truck so you can't alter your mind. They proceed to work on your automobile ... as their staff likewise works on other cars. 2 months in we lastly get the vehicle back, easy to understand considering the arrival time of the parts and the volume of other cars and trucks to be worked on. The car looks and flights like more info a new automobile.

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